FAQ
Shipping & Delivery
Shipping within Poland
PLN 29 • Free from PLN 299 • Delivery within 1–3 business days .
What are the shipping options
Where can I have my order delivered?
Safe returns
30-day satisfaction guarantee
You can return the product within 30 days.
However, the product must be in new, unused and complete condition for us to accept the return.
How can I return a product?
1. Complete the returns form, providing your order number.
2. You will receive an email with a link to your return label.
3. Send the parcel
4. After receiving the parcel, we will process the refund.
Do I pay shipping costs for returns?
Yes, return shipping costs are the responsibility of the customer.
This allows us to maintain attractive product prices. Full details can be found in our returns policy.
How do I get my refund?
We will process your refund immediately after receiving and inspecting your returned product. Your refund will be processed via the same payment method used for your purchase.
Complaint
In the event of a complaint, the shipping costs are covered by us.
After submitting your return, you will receive instructions and a label for free return of the product.
Payment
We offer the following payment methods:
- Credit card
- PayPal
- Klarna purchase on invoice
- Klarna instant payment
Order
Change or cancel your order
You can cancel your order within 30 minutes.
Received the wrong product or an extra item you didn't order?
Contact us by email. Provide your order number and the incorrect product – we will take care of the rest.
I received a damaged package
We apologize if your package arrived damaged.
Are the products ordered intact?
If the packaging is damaged and you want to return the item, you can use your own packaging. Submit your return via [this link] and you will receive a return label.
Were any products damaged or missing from your shipment?
Please contact us by email or phone and provide your order number – we will help you as soon as possible.
My customer account
How can I change my details?
Change your name, surname or email address
Contact us by email and we will help you update your details.
Change of delivery address
You can change the address yourself in your customer account in the Addresses tab – it will be used for future orders.
Forgot your password?
No problem! Enter your email address in the login section and you'll receive a one-time login code.
How can I delete my customer account?
To delete your account, please contact us directly.
Account deletion will only be possible when:
- all debts will be settled,
- you will receive all refunds due,
- the gift card balance on the account is 0,
- no order is being shipped.
If any of these conditions are not met, please resolve any open issues first. Please be patient with any pending returns or shipments.
General information
When can you contact us?
3pay2 is at your disposal:
Monday - Friday:
08:00 – 21:00
support@3pay2.com
We usually respond within 24 hours. We treat each request individually and with full commitment – you can be sure that we will handle your matter quickly and reliably!
❤️❤️❤️ PAY ❤️❤️